We do this by considering the 5C’s
CARE
We take care of your dental needs by:
- Maintaining the highest professional and ethical standards. That’s why we are a Denplan Excel practice.
- Adhering to the highest standards of cross infection at all times. That’s why we won a national Infection, Prevention and Control award.
- Ensuring all the team are trained and competent, through continual professional development.
- Investment in state of the art equipment.
COMFORT
- We provide you with complimentary drinks, current magazines to read and free internet access while you wait for your appointment.
- Our dental chairs are so comfortable and ergonomic that you may fall asleep in them.
COMMUNICATION
- We communicate with you in a courteous, honest and professional manner.
- We explain all the treatment options available to you and check that you understand these before proceeding.
CONSIDERATION
- We know your time is precious, so we endeavour to see you on time and inform you promptly of any delays.
- We offer late evening and Saturday appointments to give you flexibility.
- We respect your privacy and confidentiality.
- Our simple finance plans help you to budget and spread the cost of treatment.
CONCERNS
- We listen to any concerns you may have and address them promptly, so hopefully ensuring a speedy resolution. If we can’t, then we will follow our complaints procedure.
